Technology FAQs



Printing and Copying

How many pages do I get per semester?

The College allots each student with a $10 cred per semester for printing or copying.  This will allow you to print to print 200 black and white impressions at $.0.05 each.  Color impressions are $0.15 each.

Can I still print if I use up my quota?

Students who use up their quota can print/copy at the cost of $0.05 per impression for black and white and $0.15 per impression for color.  This is done by logging into and adding money to your account.  Please do not add more value to your account than what you will use as print account credit refunds are not given.

When will I get my pages for the semester?

New accounts are set up (and old quotas refreshed) before and during the first week of classes.

What if I don’t use all my pages for the semester?

Pages not used will carry over to the next semester, whether these pages are from the College-allotted quota or paid for by students. Because these pages are indiscriminately combined in the system, no refunds are offered on print control balances. If the student leaves Mercy College, print accounts and balances will be set to zero.

How do I copy and print?

  • To copy enter your badge ID into the multifunction screen and follow the instructions that should be available near the printer.
  • To print follow the instructions in this FAQ that cover printing from your Mac or Windows laptop.   You may also login, download and print from the one of the stand-up access student printing computers.  There are four located within the Library, two in the print room next to the library and two in the second-floor ACE building atrium area.

Can I print from my personal laptop?

Yes.  You may install campus printers on your MacBook (Pro 2017/Air 2018 or later) or Windows (10 or later) computers. You must have a positive PaperCut account balance at or your jobs will not be available to release.  

Who do I contact with print / copy issues?

Please talk a library assistant for basic questions and help if they are available.   Contact IT Technical Support for more detailed assistance with print/copy issues.

Student Email Access

When are new accounts created?

New email accounts are ONLY licensed shortly after you register for classes.

What is my login information?

New User ID: User ID example for George Thompson is

How do I get my password?

Your initial password is set to an unshared long random string of characters. Use this link to reset your password using the email you used for your Mercy College application.

What do I do if I register late?

Your account should normally be available within 24 to 48 hours.

How do I access my student email?

Visit to login.

Can I use Yahoo / Hotmail / Gmail / etc. instead?

Students are expected to check their MCHS student email regularly.

Can I forward my student email to another account?

Email forwarding is allowed for MCHS student email.

I’m also a Mercy Medical Center employee. Can I merge my accounts, or forward one to the other?

Presently, no. This is because student email exists on its own network, separate from the Medical Center and College faculty/staff accounts, accounts can not be merged between the two. However, student email can be forwarded, see previous question for instructions.

What happens to my email when I graduate?

Students Email and OneDrive accounts are discontinued within a few months after a student is no longer enrolled for two consecutive terms.  You will need to forward or download any content before you lose access.

Purchasing/Educational Discounts

Can I buy computers/software/etc. at a discount because I am a student?

Many retailers and manufacturers sell computer products at an educational discount. Generally, students and educators are be required to provide proof of their enrollment/affiliation with an educational institution.

Does Mercy College sell software at a discount?

Presently, no. Because Mercy College doesn’t have a bookstore, we don’t have any outlet for software retail.

Supported Software Versions

What programs does Mercy College use?

Mercy College uses Microsoft Office and Windows. While the College computers can accommodate other document types, using file formats compatible with Microsoft Office is strongly recommended. Students submitting files in other formats may be asked to resubmit their files.

I don’t have Microsoft Office, can I get it through Mercy College?

Mercy College of Health Sciences students may download and install Microsoft Office 365 ProPlus, a full version of Office software, including: Word, PowerPoint, Excel, and Outlook. Students can install the software on several devices, including PCs, Macs and tablets. Users may also access Office mobile applications on iPhones and Android phones. The software has the same features and functions as other versions of Office and can be used offline; however, users must connect to the Internet once every 30 days to verify they are still eligible for the program. Office 365 ProPlus is being offered through Mercy College in partnership with Microsoft. Instructions for download are available here.


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