Understanding Your


CastleBranch is a platform that allows students to order their background check and submit documentation to meet clinical requirements online. Information collected through CastleBranch is secure, tamper-proof, and kept confidential. Student background check results and clinical requirements will be posted on their CastleBranch account, where the student, as well as Mercy College, can view them. Our FAQ may answer all of your questions!

Not all majors require a CastleBranch Account. If you have questions about whether an account is required for your major, please contact your Admissions Counselor.



  1. Access the website at:
  2. To begin the process, enter your designated package code into the PLACE ORDER field.
  3. You will then see a screen that contains the school’s information, the package contents, and pricing information. To move ahead you will need to check the box stating you agree to the terms of the site, and then click on the CONTINUE ORDER button.
  4. The following screen will prompt you to enter your personal information.
  5. Once you have setup an account and entered your personal information, a To-Do List will generate. This includes the required Iowa Child and Adult Abuse Registry form, which you need to complete IMMEDIATELY for the background check to process.a. After downloading the Iowa Child and Adult Abuse Registry form, follow instructions provided to complete all fields, and how to sign and date the form. Do not electrically sign the form as this will cause it to be rejected. Upload the fully completed, signed and dated form to the Tracker. CastleBranch will submit the request to the state agency for you.c.
    DO NOT DELAY: processing of the form can take 45-60 days, so please address it immediately.
  6. CastleBranch will update your account with due dates for each requested item. Please pay attention to these dates, as they may update and change throughout the duration of the program. Emails will be sent to notify you of new due dates. Please check your Mercy College account for these emails.
  7. You can upload your documents to CastleBranch using the following methods:a. Scan (scanner located in the library)
    b. Photo (use your phone)
    c. CastleBranch App

Account fee

EMS Programs: $90
All Other Programs: $115



Monday – Friday: 8am – 8pm EST
Phone: (888) 723-4263



Enrollment Assistant
(515) 635-1133

What if I don’t want to get a flu shot?

Unless you have a religious or medically documented reason for refusing to get the flu shot you will need to have one to attend clinicals. Please remember that the flu shot is necessary to give yourself protection but also to protect the visitors, patients, and staff you will be working with in the hospital.

How do I log in to CastleBranch?

You will receive a specific code when you are admitted to your program. Once you have created and purchased your account with the correct program/cohort code, you will log in at

Who do I call if I have questions about my CastleBranch?

If you have questions about your CastleBranch, you can contact CastleBranch Student Support at (888) 723-4263 or visit Or contact Mercy College Enrollment Assistant Anaia Davison by phone (515) 635-1133 or email.

What if I don’t have a social security number?

When purchasing CastleBranch, those without a Social Security number can use all 1’s (111-11-1111) to complete the form.

Where do I send my adult and child abuse forms?

Scan it/take a photo of it and upload it back into your account.

When should I expect my background check results to be complete?

Please note that turnaround time will vary based on the specific items in your order. The review process can take up to 45 days to complete if there is a criminal conviction found on our report.

I was told I need to come to the nurse’s office to fill out a TB Questionnaire. Why?

The purpose of the TB Questionnaire is to verify you are not having any current signs or symptoms of tuberculosis. Since your chest x-ray will be good for 5 years we annually need to see you to make sure you are healthy and are not experiencing any problems related to tuberculosis. Through clinical experiences and other environmental exposures you potentially could have come in contact with someone who had been carrying the disease, this is for precautions for you and those you care for in the clinical setting.

How often do I need to renew my Mandatory Reporter Certificate?

Students who have completed the Mandatory Reporter Certificate and uploaded the document within CastleBranch should not need to renew this certification for 3 years.

Why does CastleBranch continue to reject my vaccination records?

Make sure when you upload your vaccination records you have dates for each vaccination required for you program. It needs to be signed by a healthcare professional and have a heading on the document from the healthcare provider office you retained the records from. Many times one of these components may be missing. If you are still unsure why your document in being rejected please email the Student Health Services Office including your name and phone number.

Why does CastleBranch continue to reject my TB test?

Make sure when you upload the document it contains a date and time for the injections given, and a date and time and signature for each time it was read. Make sure the date falls within the one year time frame for your requirements. If you are uploading a 2 step TB test be sure the two tests are within 11 months of each other for them to be accepted as a 2 step. Please make sure there is a heading from the healthcare provider’s office at the top of you form stating where you had the test done. If you are still unsure why your document in being rejected please email the Student Health Services Office including your name and phone number.

Where do I find the CPR class schedule?

Complete the skills portion of the training online by going to and taking the Healthcare Provider training course. Contact the Mercy College Training Center to test your skills. The phone number for the Mercy College Training Center is (515) 643-7491.

What is the purpose of a 2 step TB test?

A 2 step TB test is required of students to begin their program to prove you do not have active TB. The initial skin test could have a false negative when you are initially tested. The second test needs to be administered 1-3 weeks apart to ensure you are in fact negative for TB. These standards are developed from the CDC website and used widely to test those working in the healthcare community. Once you have had the 2 step TB test the 1 injection and 1 reading 48-72 hours later will be what is required for renewal.

How do I get my eCard?

Each student who successfully completes a course is eligible to receive an eCard from his or her Instructor or Training Center Coordinator. eCard Notification After being assigned an eCard, students will receive an e-mail notification from the American Heart Association (AHA) with a link to claim their eCard online. “Claiming” an eCard From there, students will need to review their student profile page to update and confirm their contact information, set up a security question, agree to American Heart Association’s standard Terms of Use, and complete a brief survey. They will then be able to view and print their eCard. After “Claiming” the eCard Students are able to access their eCard at any time once they have claimed the eCard by:
  • Go to (Please use the Google Chrome browser) to go to the “Student/Employer Search site”
  • Enter student name and e-mail associated with the eCard to view the student profile.
  • From this screen, you can view and print your eCard and update profile information.

What if I don’t know when I had my vaccinations for MMR?

If you are unsure of dates for your MMR vaccinations, you will need to have a titer drawn to determine if you have appropriate immunity to work in a healthcare setting. If you titer comes back positive, this means you have immunity and will just upload the titer results in to Castle Branch If your titer comes back negative, you would need to complete the series of vaccinations to bring your immunity up so you can work in the healthcare setting. For adults receiving MMR vaccinations you would complete the first vaccine as soon as possible and then the following vaccine would be done 28 days after the first one. According to the CDC if you will be working in a healthcare setting it is recommended to get both vaccinations allow for adequate immunity.

If I had Varicella as a child would I need to get the vaccinations?

Maybe, if you had varicella as a child and can have an approximate date documented on a form from you healthcare provider and a signature from your healthcare provider then no vaccinations would be necessary. If you are not sure please see the question below.

If I have had Varicella as a child but I don’t know when and/ or I have no medical documentation about it, what do I need to do?

You would start by getting a titer done for the varicella virus. If the titer would come back positive you would have immunity. The titer documentation would be uploaded into Castle Branch and you would not need to get vaccinated as this would prove you had immunity. If your titer came back non-equivocal or negative you would need to start the vaccination series. The first vaccination should be done as soon as possible and the second vaccination would be done 4 weeks from the first. According to the CDC those working in the healthcare setting should have both vaccinations to give appropriate immunity.

What is a titer and why do you require one if I don’t know the dates of my vaccinations?

For our purposes using it for CastleBranch and documentation, a titer is checking your blood to know your specific level of antibodies to a particular disease. The antibody level in your blood tells the healthcare provider if your body can fight the infection on its own with the antibodies it already has, or if a vaccination would be required to boost your antibody level and allowing you to fight disease.

My titer is negative or non-equivocal for Varicella how many vaccinations do I need to have?

If your titer came back non-equivocal or negative you would need to start the vaccination series. The first vaccination should be done as soon as possible and the second vaccination would be done 4 weeks from the first. According to the CDC those working in the healthcare setting should have both vaccinations to give appropriate immunity.

What is the CPR class I need to take?

The CPR class required for Mercy College of Health Sciences is American Heart Association or Red Cross Certified Basic Life Support for the Healthcare Professional. This class could be abbreviated AHA BLS for HCP. Please do not sign up for any courses that do not have all the components listed above. The reason this class is the one Mercy College requires is because it is the one that all healthcare providers at our clinical sites used also take. In an emergency situation it would be necessary to have a cohesive group of people performing duties and using vocabulary that everyone is familiar with. This allows our students to be prepared if needed in this situation.

Does Mercy College provide flu shots to their students?

Yes, all students are welcome to receive a flu shot. Flu vaccinations are free. We offer the flu shot and the flu mist as options for our students. Flu clinics are typically held in the month of October but will sometimes take place early November.


Next step before transforming into a life-saving hero: complete the form below. Our admissions team will get you all the info you need to know.

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Admissions: (515) 635-1133
General: (515) 643-3180


Mercy College of Health Sciences has been transforming students into healthcare professionals since 1899. Located in downtown Des Moines, Iowa, we offer master’s degreesbachelor’s degreesassociate degreescertificate programs, and continuing education courses.

Mercy College is the only private Catholic college in central Iowa and is accredited by the Higher Learning Commission (HLC), in addition to numerous programmatic accreditors.

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