D2L Resources

WHAT IS D2L?


Currently, the Mercy College of Health Sciences Learning Management System (LMS) that hosts our online courses is Desire2Learn (D2L). D2L is a secure, interactive website. Virtually every course taught at Mercy College includes some online learning component. Course contents include a syllabus, calendar, and student grades, and can also include activities such as online discussions, educational videos, writing assignments, and other activities to enrich your learning experience.

D2L Status

Report D2L System Down

User Name and Password

Students have only one username and password for access to all systems, which includes MyMercy, Office365 email, D2L, and for printing. Changing your password changes it for all systems.

The first time you log in, use the following format:

Username: firstname.lastname@students.mchs.edu
Password: (Use your unified Mercy College account password)

Computer Configuration Requirements

To avoid technical issues with D2L, we recommended that you perform a system check to ensure your computer contains the supported system and software requirements used in the online learning environment. Please also review the Technology Frequently Asked Questions.

D2L Tour

At https://mchs.desire2learn.com you will find several important items:

1. Log On: Enter your username and password into the boxes and click "Log In" button to enter.

2. MCHS IT Support Contact: Information Technology support request form and phone number.

3. Downtime Notifications: D2L has monthly maintenance times will be noted on this page when scheduled.

4. Password Help: If you forget your password, click "Forgot your password?" and an email will be sent to you.

5. Password Change: Never share your password with anyone! If you think your password has been compromised, click the Change Your Password link to create a new one.

6. D2L Tutorials: Click the "Getting Started in D2L" link to go to self-help tutorials.

D2L Self-help

Students experiencing technical difficulties should contact their instructors as soon as possible to discuss options for completing coursework and avoid losing points.

Basic Troubleshooting

Try the following first for most technical problems:

  1. Try using a different computer
  2. If no other computer is available, restart the computer and try again
  3. Try using a different browser (Firefox or Chrome are recommended)
  4. Clear the cache and cookies for your browser (e.g.,Chrome, Firefox, Internet Explorer).

No login button

  • Perform a system check
  • Upgrade Java and Flash
  • Try using a different browser (Firefox or Chrome are recommended)

Username or password is not working

  • Your username should be in this format: firstname.lastname@students.mchs.edu
  • Passwords are the same for MyMercy, student Office365 email, and D2L.
  • For help with Username and Password, please contact the IT Help Desk or (515) 473-8185

Missing course content or assignments

Contact your Instructor if you are unable to access course content or activities.

Documents will not upload

Please confirm these solutions are acceptable to your instructor.

  • Save the document in Rich Text Format (.RTF) and try uploading again.
  • In D2L, you can write using the text editor in the ePortfolio tool. (This is good for short documents that do not need to be formatted with APA.)
  • Save the document in a cloud-based file storage/editing system (e.g., Google Docs or Microsoft One Drive), set appropriate file sharing settings, then email the link to your instructor.
  • Email the document to your instructor.
  • Reduce the Size of PowerPoint Files that are too large due to high-resolution images and re-upload.

 

HELPFUL LINKS


IT Support: password help in D2L, MyMercy, Office365 email, printing, and MCHS lab computers

D2L Support: general help with D2L

Hours

  • Regular Hours: 8 a.m. - 4:45 p.m. Mon-Fri
  • On-call: 4:45 p.m. - 9 p.m. Mon-Fri and 8 a.m. - 10 a.m. Sat (delayed response)

Holiday hours may apply when classes are not in session.

Request Info

Next step before transforming into a life-saving hero: complete the form below. Our admissions team will get you all the info you need to know.

Request Info

EMAIL
Admissions: admissions@mercydesmoines.org

PHONE
Admissions: (515) 643-6715
General: (515) 643-3180

Get Connected

Mercy College is a Catholic, accredited, nonprofit institution of higher learning.