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MyMercy

Mercy College Technology FAQ

Purchase/Educational Discounts     Supported Software Versions     Other Questions

Printing and Copying

Student Email Access

Purchasing / Educational Discounts

Supported Software Versions

Other Questions


Printing and Copying

How many pages do I get per semester?

The College allots each student 100 pages per semester for printing or copying.

Can I still print if I use up my quota?

Students who use up their quota can print/copy at the cost of $0.10 per page.  This is done by adding money to the print account using the add-credit station in the library print/copy area.

When will I get my pages for the semester?

New accounts are set up (and old quotas refreshed) before and during the first week of classes.

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What if I don’t use all my pages for the semester?

Pages not used will carry over to the next semester, whether these pages are from the College-alloted quota or paid for by students.  Because these pages are indiscriminately combined in the system, no refunds are offered on print control balances. If the student leaves Mercy College, print accounts and balances will be set to zero.

How do I copy and print?

To copy:

  1. Enter the email username and password at the print release station (pedestal next to printer).
  2. Press ‘use copier'.
  3. Run Copies. Press 'log out' when finished.


To print:

  1. Print normally from one of the campus computers.  An authentication box will appear, with fields for a username and password. Enter the email username and password.
  2. The job will print at the printer.

Can I print from my laptop?

No – wireless laptops are not part of the Mercy network. Only computers inside the Mercy network are authorized to use the network printers; because the wireless network exists separately from the local network, where the printers and workstations exist, wireless laptops won’t be able to communicate with the other devices, and consequently are unable to print.

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Who do I contact with print / copy problems?

Bao Diep
Technology Specialist
Office Location: B1-226
(515) 643-6704

(515) 473-8158 (cell)
bdiep@mercydesmoines.org

Student Email Access

When are new accounts created?

New email accounts are created before a student's general orientation session.

What is my login information?

New User ID: firstname.lastname
User ID example for George Thompson is george.thompson

What's my New Password?

Initial Password is middle initial (lower case) and date of birth (mmddyy); Password example is x010165 for George Xavier Thompson born January 1, 1965.

  • If you have no middle initial, use an x.
  • Months & days must have 2 digits so use a 0 (zero) before any number less than 10.
  • The information for creating accounts comes from your official college application.
  • For students with spaces or punctuation in their names: Type your name with no spaces and no punctuation, except for hyphens.
     

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What do I do if I register late?

Contact Bao Diep for email access and the Online Teaching and Learning Coordinator for E-LEOS access.

How do I access my student email?

Begin at the Mercy College homepage – www.mchs.edu.  There are links for email and E-LEOS on the right side of the page.  Detailed directions for accessing student email are located on the main 'Technology and Support' page.

Can I get my student email from a mobile device?

Yes. The needed information to set this up will differ by device. Generally, you will need to know the server name as well as your email login credentials. Please contact Bao Diep for server information.

Can I use Yahoo / Hotmail / Gmail / etc. instead?

Students are expected to check their MCHS student email regularly.

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Can I forward my student email to another account?

Email forwarding is allowed for MCHS student email.  More information is available at:
studentemail.cfm

I’m also a Mercy Medical Center employee. Can I merge my accounts, or forward one to the other?

Presently, no. This is because the ‘students’ email exists on its own network, separate from the Medical Center (and College faculty / staff) accounts.  The two networks presently do not have any communication, and accounts can not be merged between the two.  (Student email can be forwarded, though - see previous question.)

Is there a limit on mailbox size?

Yes. Student mailboxes are restricted to 75 MB. This includes the items that are in the ‘Sent Items’ and ‘Deleted Items’ folders as well as the ‘Inbox’. If your mailbox exceeds this quota, you won’t be able to receive new messages until you make space.

What happens to my email when I graduate?

Mercy College students are allowed to retain their student email accounts after graduation.  This service is provided primarily for alumni to use as a career resource.

 

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Purchasing and Educational Discounts

Can I buy computers / software / etc. at a discount because I am a student?

Many retailers and manufacturers sell computer products at an educational discount; it varies from company to company. Generally, a student (or educator) will be required to provide proof of their enrollment/affiliation with an educational institution.

Does Mercy College sell software at a discount?

Presently, no. Because Mercy College doesn’t have a bookstore, we don’t have any outlet for software retail.  If this changes in the future, though, the student body will certainly be notified!

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Supported Software Versions

What programs does Mercy College use?

Mercy College uses Microsoft Office 2010 and Windows 7. While the College computers can accommodate other document types, using file formats compatible with these programs is strongly recommended. Students submitting files in other formats may be asked to resubmit their files.

I don’t have Microsoft Office, or I don’t want to use it.  Is there other software I can use?

OpenOffice is a free productivity software suite available for download. This software is available for use on Windows and Mac operating systems, and can save files in formats compatible with Microsoft Office programs.  The file size (roughly 142 MB) may make downloads from a dial-up connection prohibitive.  Please note that OpenOffice is not officially supported or endorsed by the Mercy College of Health Sciences.

Other Questions

What is the ‘student’ drive?

The ‘student’ drive is network storage specifically set aside for student use. It is accessible from most College library/lab computers. A couple things to note about the student drive:

  • As it is open access, everyone has equal rights to ‘most’ files. There are some exceptions.
  • The student drive is not accessible from off-campus or through 'Guest' wireless access.

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Quick Links

This document was written by Mercy College faculty and staff, as a resource for students.  Please send suggestions to webmaster@mchs.edu.