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Technology FAQ

Email Access

Student Email Account

Students receive a Mercy College email account during Professional Program Day. Students are expected to check email regularly for classwork and college announcements.

Click here to download instructions on how to check your Student Email.

Username and Password

Username Format: firstname.lastname

  • Example: george.thompson
  • Example of George Thompson’s email:

Password Format: The default password is [lowercase middle initial] + [MMDDYY of birthday]

  • Example: m010209

Click here to view additional instructions for username and password information.

Changing Your Password

Click here to download instructions to change your MCHS Student Email Password. These instructions are also in the E-leos Student Course.

For security purposes, it is very important that you change your password when its initially set up.

Student Email Forwarding

Mercy College student email is the official means for communicating across the college. It is important for students to check messages regularly to be sure they are aware of notices about registration for classes, business transactions, advising, campus activities and other information. Course mail in E-LEOS is a more limited tool for student/faculty communication.

Email forwarding has been enabled for MCHS student email accounts.  Students will be able to automatically forward student email to external mail accounts through the creation of ‘rules’ in Outlook Web Access.  Email forwarding is optional, and students may continue to use MCHS student email without forwarding messages to an external account.  Forwarding of student email will not affect E-LEOS course mail.

Automated Deletion

Certain email folders will automatically delete messages after a period of time.  The ‘Sent Items’ folder will only retain messages for 240 days, and the ‘Deleted Items’ folder will only retain messages for 30 days.  These settings have been configured to prevent mailbox storage from exceeding its quota.  Sent messages that need to be retained may be moved to another folder.


Mercy College does not support or endorse any specific internet email provider.  Students who choose to utilize email forwarding do so at their own risk.  MCHS is not responsible for the handling of email by external vendors or servers; email lost or misdirected due to forwarding does not absolve a student from responsibilities associated with email correspondence.

Click here to download directions for configuring email.

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Technical Support

If you are experiencing technical difficulties with your student email account, please contact:

Bao Diep
College Technology Specialist
Building 1, Room 226
Local (515) 643-6704

Cell (515) 473-8158

Toll Free (800) 637-2994, ext. 3-6704