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Student Services

Catholic Campus Ministry

Campus Ministry provides ecumenical opportunities where students and faculty/staff are offered a variety of ways to explore, challenge, develop and live out their faith. Rooted in the heritage of the Sisters of Mercy, Campus Ministry promotes the school’s Catholic Christian values unifying the community with retreats, service, friendship and prayer. Located in Brennan Hall, BH 124, Campus Ministry offers a warm and welcoming place where members of the community gather to share stories, reflect on their spirituality and seek support and pastoral guidance

Cell Phones

Cell phones must be powered off in class, laboratory, library, chapel, and clinical settings. Telephone and text messages may be checked during breaks.

Change of Name / Address

Student are responsible for notifying the Registrar’s Office of changes in their name, address, email, and/or telephone number(s). Students may complete the online Change of Address form at mchs.edu/registrar and mail the form to the Registrar's Office with legal documentation (marriage certificate or social security documents) if applicable. The College will not assume responsibility when student correspondence is undeliverable.

Constitution Day

The College recognizes Constitution Day every September 17 (or the adjacent work day.)  This federal observance recognizes the adoption of the United States Constitution.  Educational programing and activities are announced to the campus community and all are encouraged to participate. 
 

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Credit Union

Community Choice Credit Union, a Mercy Medical Center business partner, is located at 700 East Lyon, Des Moines, IA.  Auto and home equity loans are available through the Credit Union as well as checking and savings accounts, credit and check/debit cards, online banking, and direct deposit.

Dissemination of Grades

After grades are recorded at the conclusion of each term and posted in MyMercy. Grades cannot be given by telephone.  Faculty may post unofficial grades within the College learning management learning system (E-LEOS) but official grades are posted in MyMercy.

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Dress Code

Students attending liberal arts and science classes are allowed to wear casual clothing, unless noted under the School-specific Policy Section where detailed dress code specification are stated to comply with clinical site expectations or health and safety regulations. Students attending science labs must meet School of LAS dress code requirements.  All faculty members reserve the right to determine appropriateness of student’s attire.

Employment Opportunities

Mercy Medical Center Employment

Mercy Medical Center - Des Moines is an equal opportunity employer. A wide variety of Medical Center positions are available to students, many with flexible hours to fit student schedules. Students may apply online at www.mercydesmoines.org.

Career Placement

The College makes every effort to help students identify positions in the health care field. The College provides assistance in writing resumes and interviewing. The College also maintains a career opportunity bulletin board where job opportunities for students are posted on the second floor of the Sullivan Center. In addition, faculty may inform students of opportunities as they learn of them. Visit www.mchs.edu/opportunities for additional career placement resources.

Career Fairs

The College invites local and regional health employers to a fall “Launch Your Career” event. Students are encouraged to bring their resumes when participating in this event. For current career fair information visit www.mchs.edu/career-resources.

Work Study Program

The federal work study program offers employment opportunities for eligible students who are currently enrolled and in good standing. Available positions are posted on E-LEOS and may be available in clerical, computer, library, admissions and community partnerships for reading mentors. Contact the Financial Aid Office for additional information.

Student References

Faculty and staff may give references for students who submit their reference request in writing to the employee.

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Financial Aid Advising

Financial Aid is administered according to the regulations of the current U.S. Department of Education Financial Aid Handbook, available in the Financial Aid Office. Financial Aid staff will assist students in understanding and applying for federal and state aid and private financial assistance.

Graduation Planning

Application for Graduation

Commencement ceremonies are held in the spring and summer of each year. Students must complete a Application for Graduation Form the semester prior to the semester of their intended graduation. Verification of eligibility will be determined by the Registrar’s Office. Candidates for graduation will receive information regarding graduation events from the Student Affairs Office.  Other graduation details will be posted to the College website and emailed to students throughout the semester.

Students must complete the graduation requirements listed in the College Catalog in effect at the time of initial enrollment after admission to the college. They may, however, choose to follow requirements in the catalog in effect at the time of graduation. Students who are readmitted to the College follow the graduation requirements in effect upon enrollment after readmission or they may choose to follow the requirements in the catalog in effect at the time of graduation.

All graduates are encouraged to attend the commencement ceremony. A graduation fee is required to be paid whether or not students participate in graduation.

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Graduation Requirements 

Sudents earning an associates or a bachelor’s degree must complete all program degree requirements and the following institutional requirements:

  • Service Learning
  • Communication Competency: writing and speech
  • Critical Thinking: Health Science Reasoning Test

Service Learning

Each student seeking an associate or baccalaureate degree will complete a minimum of 15 hours of service learning.  Depending on a student’s specific professional program requirements, these 15 hours will be completed by students in one of the following ways:

  • Faculty-Facilitated Project:  A professional program and/or college-sponsored service-learningexperience (approved by the faculty member overseeing the project.)
  • Student-Initiated Project:  A student-planned and client-based service experience (approved by the student’s program advisor) working with a community or faith-based organization.
  • A combination of both of the above options.

Students are responsible for turning in all of the required paperwork – regardless of the type of project – to the Drop Box on the Service Learning E-LEOS Course or to the Student Affairs office.  A degree cannot be awarded if the Service Learning Project is not completed by graduation.  Detailed information, including examples of appropriate projects and specific guidelines and criteria for completion of the service learning requirement, is provided in E-LEOS at http://mercy.angellearning.com.
 

Bachelor degree-seeking students who completed the service learning requirement for their Mercy College associate degree are not required to complete the service learning project for their bachelor’s degree

Communication Competency

Speech Competency: The speech competency is completed by all associate and bachelor level students during a required program course within a selected course assignment. Faculty use a Speech Rubric to identify the extent to which a student has achieved satisfactory competency. Students must complete the speech requirement to pass the course.

Writing Competency: The writing competency is completed by all associate and bachelor level students during a required program course within a selected course assignment. Competency is determined through use of a writing rubric which covers writing style and use of American Psychological Association (APA) style. Students must complete the writing requirement to pass the course.

Critical Thinking: Critical thinking is assessed using the online Health Science Reasoning Test (HSRT).  All associate and bachelor level students are required to complete the HSRT during the last semester of their program.

 

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Lecture/Laboratory/Clinical Cancellation Policy

In the event that a professor is not present at the beginning of a scheduled class session, students should remain in the classroom for at least 10 minutes.  In the event that the College receives late notice of a course, laboratory session or clinical cancellation, the College will attempt to post outside the assigned classroom notice of cancellation.  Student should also check the learning management system (E-LEOS) site for the course for further instructions concerning the class session make-up plans.

Mercy Child Development Center

Mercy’s Child Development Center is located across the street from Mercy Medical Center and accepts children of students on an arranged or drop-in basis. Contact the Center for more information.

Children are not allowed to accompany their parents in the classroom, lab, library or clinical areas.

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Midterm Grades

Faculty post midterm grades of C or lower,in MyMercy within four days after the midterm date stated in the academic calendar.  A student who receives a midterm grade is responsible for arranging meetings with their instructors and/or advisor to discuss the grades and what actions the student should take to improve his or her success. The student is encouraged to contact the Student Success Center to utilize resources that are available.

Obtaining a Transcript

Students have access to their unofficial transcript in MyMercy. 

Official transcripts are issued by the Registrar’s Office upon receipt of a written request from the student.  The Request for Transcript form is available online at registrar. Transcripts are free of charge for current students as well as the first transcript following graduation. A fee will be charged for additional requests. Transcripts will not be released if the student has a Business Office, Financial Aid, Library, or other hold.

Professional Program Day

All students who are admitted to an academic program are required to attend Professional Program Day prior to their first professional program course.  This is an opportunity to learn School and program specific policies, requirements, and information.

Online Professional Program Session

For programs offered completely online, the Professional Program Session is online. These students are required to complete the session prior to the start of the first course in the program. Access information will be sent via email to students prior to the start of classes.

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Student Success Center

The Student Success Center (SSC) provides students with opportunities to enhance their education through academic advising, personal counseling, tutoring services, testing accommodations for students with a disability, and other academic support services. The SSC is designed to provide free services to help students who may need additional support during their academic experience. The SSC is located at the south end of the Garden Level at Mercy Court.

Services for Students with Disabilities

The College is committed to equality of educational opportunity for all students. The SSC facilitates academic accommodations and services for students with disabilities so that those students have equal access to College programs and activities, and can participate fully in all aspects of the College. 

Student disability services administered by the SSC include:

  • Establish and communicate criteria for disability services at Mercy College;
  • Review documentation to verify eligibility for disability services;
  • Facilitate academic accommodations for qualified students with disabilities; and
  • Support disability-related services and opportunities for students with disabilities.

Assistive technology products and software is available in the Student Success Center and the Library including Kurzweil 3000, Dragon Naturally Speaking, Zoom Text, Image Reader, and a Large Print Keyboard.

Academic Accommodations

Academic accommodations may be provided based on individual review and proper documentation. SSC staff review the recommendations from the licensed professional submitted on the student’s behalf and then meets with the student to discuss how the functional impact of his/her disability may relate to course requirements. Together, they develop an accommodations plan in conjunction with the instructor.  Students are required to meet with the SSC staff to initiate the interactive process to provide reasonable academic accommodations. A request for accommodation is the responsibility of the student and approval will be communicated from the Manager of Student Success or designee.

ADA Test & Quiz Accommodation

The SSC coordinates with faculty the ability of students with approved ADA accommodations to arrange to take their tests and quizzes in the SSC.  Students must verify the expected procedure of their instructor as outlined in the course syllabus.

  • The faculty member will provided the test or quiz to the SSC with the time limit established by the instructor for completion.
  • The student should contact the SSC to schedule an appointment for testing to ensure seating is available.
  • The student will need to bring valid photo identification to gain admission to the testing center.

Academic Tutoring

Tutoring is a support service available to all Mercy College students at no charge.  The SSC employs peer tutors and other tutors to assist students.  Knowledgeable tutors can assist student by reviewing the course material, answering questions, and reviewing for exams.  Students may request tutoring at any time throughout the year.  Tutor-led study tables are provided for a variety of courses and indiviual tutoring may be arranged upon request.  For the current tutoring schedule visit scc

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Personal Counseling

Short-term personal counseling is also available to students through the SSC. All full-time and part-time students are eligible to receive a maximum of six counseling sessions each year.  Students may call the SSC directly for self-referral or make arrangements through their advisor.

Students may be required to arrange and attend sessions at the SSC for counseling for violation(s) of the Student Code of Conduct. Failure to attend required SSC counseling will invoke student discipline measures as outlined in the Student Code of Conduct.

Student Success Lunch and Learn Sessions  

These sessions are designed to assist students to be successful in their studies. Topics may include, but are not limited to, learning styles, test taking techniques, stress management/anxiety, writing skills (APA format and plagiarism), time management, financial literacy, and interviewing and resume writing.

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Student Registration for Classes

Registration dates are listed in the Academic Calendar and students should register during the assigned registration period.  Students should meet with their academic advisor prior to registration to plan their course of study. The academic advisor will provide students with their assigned online registration date and time.  Mercy College will implement online registration for the spring 2014 semester. Information regarding online registration specifics will be provided to students at the appropriate time.

Registration Tips

  • Review the program and graduation requirements as specified in the College Catalog
  • Use the Degree Audit and Search for Sections functions in MyMercy to determine what courses remain to be completed and available course sections with days and times. A link to a pdf copy of the course schedule is found at www.mchs.edu/schedule.
  • Refer to the Course Descriptions in the College Catalog to make sure all course pre-requisites are met.
  • Meet with your advisor (name and contact information is listed in MyMercy) to determine appropriate course load and course sequencing.
  • Be sure to check your schedule in MyMercy prior to the start of classes since classroom assignments may have changed since registration.

Adding/Dropping Courses

Schedule changes following initial submission are not official until a completed Schedule Change Form is received by the Registrar’s Office. Guidelines for schedule changes are as follows:

  • Students may not register for a course after the first week of the term without instructor permission.
  • Enrollment in a course will not appear on a student’s transcript if the student drops the course before the end of the first week (or the equivalent of the first week for shorter sessions or terms.)
  • All changes in course schedules after the first week of classes must be approved by both the studentand his/her advisor.
  • Students who drop a course after the first week and before the stated last day to drop as specified in the Academic Calendar will receive a grade of “W.” Withdrawals after this time period will result in a grade of “F.”  Students may withdraw from a course that is shorter than 15 weeks with a “W” after 6.7% of the course is completed and before 60% of the course is completed. Refer to the Academic Calendar for specific term dates.
  • Students receiving financial assistance should consult with the Financial Aid Office regarding financial consequences before changing schedules.

 

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Voter Registration

Voter Registration information is available at www.mchs.edu/voter-registration.cfm.  Voter registration forms can be downloaded from the Secretary of State in which you reside. In Iowa these forms are found at: http://sos.iowa.gov/elections/voterinformation/voterregistration.html. Forms are also available from the College Receptionist or the Financial Aid Office. Students are encouraged to learn more about voter registration by calling 1-888-SOS-VOTE.

Withdrawal from the College

A student officially withdraws from the College when he or she completes a College Exit Form in the Registrar’s Office and drops all classes without any credit being awarded for the semester.  Tuition charges paid by a student withdrawing will be refunded according to the College Tuition Refund Policies. The College Exit form can found online at schedule.  Students who are not enrolled at Mercy College for a period of more than 3 consecutive semesters must reapply for admission to Mercy College.

Students who withdraw from the College after the first week and before the stated last day to drop as specified in the Academic Calendar will receive a grade of “W.” Withdrawals after this time period will result in a grade of “F.” Students may withdraw from a course that is shorter than 15 weeks with a “W” after 6.7% of the course is completed and before 60% of the course is completed. Refer to the Academic Calendar for specific term dates.
Students receiving financial assistance should consult with the Financial Aid Office regarding financial consequences before withdrawing.
 

Work Study Program

The federal work study program offers employment opportunities for eligible students who are currently enrolled and in good standing. Available positions are posted on E-LEOS and may be available in clerical, computer, library, admissions and community partnerships for reading mentors. Contact the Financial Aid Office for additional information.

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This College Student Handbook is presented as information only and is not a contract between Mercy College and its students. The information, policies, and procedures contained in this Handbook are subject to change at any time with or without notice. Students are responsible for reading and following the information contained in the Handbook, including school-specific policies and procedures. The Director of Admission will ensure that all admitted students receive instructions on how to access the Student Handbook online.  The student is responsible for knowing and complying with the information contained in the College Student Handbook and any changes to the policies and practices as posted on the College’s learning management system (E-LEOS) and College website.

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