Frequently Asked Questions
Academics
Finance
Technology
Student Services
Health
Academics
Where do I find out my advisor’s name?
The staff in the Registrar’s Office can help to connect you with your academic advisor. You can also find your advisor’s name at the top of your registration form.
How do I make up an examination that I missed?
When you miss an examination or quiz, you should begin by reviewing your professor’s expectations as outlined in the course syllabus. Generally, you need to make arrangements with your professor to have a copy of the test or quiz delivered to the Student Success Center (SSC). Then you’ll need to contact the SSC to arrange an opportunity when a test proctor is available and there is seating in the test center.
When do I need to visit with my advisor to plan next semester’s classes?
It is strongly encouraged that you visit with your advisor throughout the semester. At a minimum, you have a priority ranking based on how far into your program of study you are as noted in the academic calendar to submit your course requests for the next semester. All advisors post an appointment schedule during the weeks in advance of the deadline when they are available to meet with their advisees to discuss curriculum plans. Remember, you need to meet with your advisor to get the necessary signature to submit your course requests to the Registrar.
Finance
I’m running short of cash this semester, can someone help me to find additional resources?
A good place to start is making an appointment with the Financial Aid staff. You may have some options that you haven’t considered, or if your financial situation has changed, you might qualify for some additional aid. In an emergency, you can also visit with either the Financial Aid Staff or the Student Success Center staff to discuss an Emergency Grant. These grants are funded by charitable gifts, so the amount of money available is limited.
I need a copy of my IRS 1098-T Form in order to file my tax return, how do I get a copy?
Your IRS 1098-T form will be mailed to your current home address in January. Be sure to keep the Registrar’s Office aware of your most current home address so you get the mail. If you need an additional copy, you can request one from the College Business Office in Building 1, Room 107.
The vending machine kept my money but didn’t vend anything, how do I get my money back?
The College Receptionist has the ability to refund money for vending machine errors. All you need to do is report which machine failed and what the circumstances were so that the repair staff can diagnose the problem.
What does it cost to live at Mercy Court?
Mercy Court offers Mercy College students two options for student apartments – single and double occupancy units located on the fourth floor of the building. More information about current rates and other amenities can be found at the Mercy Medical Center website, www.mercydesmoines.org/mercy_court/index.cfm.
How do I get extra cash when I’m on campus?
Thanks to Community Choice Credit Union, a cash machine is located in the vending area near the Library.
Technology
I’m needing technical assistance with my Mercy College email account, who can help me?
Please contact our Technology Specialist – Jason Morgan – at 515-643-6704, toll free at 800-637-2994 ext. 3-6704 or if you have access to email at jmorgan@mercydesmoines.org.
I’m needing technical assistance with E-LEOS (learning management system) account, who can help me?
Please contact Online Learning & Teaching Coordinator – Joah Hogan – at 515-643-6714, toll free at 800-637-2994 ext. 3-6714 or if you have access to email at jhogan@mercydesmoines.org.
Student Services
Where and when can I get a copy of the course schedule for next semester?
The schedule of courses available for the upcoming semester is released at least two weeks prior to the beginning of the registration period each semester. Check the academic calendar for the dates for the registration period. Click here to view the schedule and periodic updates throughout the registration period as classes are closed.
I want to know what scholarships are available next semester, where do I get more information?
Scholarships administered by the College are made available in the spring and fall semesters. Some scholarships are only available once a year, depending on funds available for awarding. If you can’t open a scholarship application, it either means there isn’t money currently available to fund that scholarship or the window to apply isn’t in effect; click here to check the dates and other information.
The College also receives news and applications for scholarships administered by outside organizations on a regular basis with various deadlines. Click here to view external scholarship information posted regularly.
I’m graduating and need several copies of my transcript sent to possible employers. Who can do that for me?
Click here to download the Request a Transcript Form and either mail, fax or drop it off to the Registrar’s staff located at Mercy Court. Transcripts are free for current students and for the first transcript request following graduation. All others are required to pay $10 for each transcript requested.
I’m thinking I might like to start work on my bachelor’s degree early, can I do that while I’m still working on my associate’s degree?
The place to start this conversation is with your advisor. Generally, if your schedule allows, you may be able to enroll in a select number of courses necessary for your Bachelor of Science degree with the approval of the instructors in those courses. Before you start this plan, you will need to speak with the dean of the respective school you want to complete your bachelor’s degree.
Health
I’m having non-elective surgery. Who do I need to speak with about missing class and clinicals?
You need to inform your current course professors as soon as you have details worked out. They will work with you on your options. At the same time, you also need to inform the Student Health Nurses who will monitor your return to health so that you can be approved for return to classes and clinicals. Depending on the point in the semester and the length of time your doctor indicates will be necessary for your recuperation, you may need to apply for a medical withdrawal. Those procedures can be found under College-wide Policies of the Student Handbook.
My CPR for Healthcare Providers Card will expire soon. Can I renew it at Mercy College?
In order to participate in courses with a clinical component, you are required to maintain a valid CPR for Healthcare Providers Card. The Emergency Medical Services Program and the Mercy College Training Center provide regular opportunities to renew your CPR for Healthcare Providers certification through the curriculum of the American Heart Association. Click here to view class schedules. You may also take a CPR for Healthcare Providers course from the American Red Cross and submit your card to the clinical instructor.
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