Distance Education

Regulations  Student Complaint Process for Online Learners

Every course taught at Mercy College includes some online learning. At minimum, each course posts the syllabus, calendar, and student grades within the online course management system.

ELEOS is the name Mercy College uses for the online course management system. Some programs are almost entirely delivered through this online environment, but others use this online system to a lesser degree.

Online students will communicate with their professor and submit their assignments through the ELEOS system. Training in using the ELEOS system is available during orientation sessions. As needed, the Online Teaching and Learning Coordinator can also provide individual assistance.


State and federal regulations affect how institutions can deliver distance education degrees, programs and courses to students outside of Iowa. Mercy College of Health Sciences may have limited ability to offer online opportunities to Students who are physically present in a state outside of Iowa.

If you are located in a state other than Iowa and wish to enroll in one of our online offerings, please contact us before enrolling to determine if we are able to offer online courses in your state. You may email your inquiry to or call (515) 643-6715.

Student Complaint Process for Online Learners

In the event an issue cannot be resolved by Mercy College of Health Sciences, please view this PDF to contact your State Agency. An unresolved complaint may also be resolved via the Higher Learning Commision.

Quick Info

ELEOS Technical Support

Hours: 8:00 a.m. - 4:30 p.m.
On-call: 4:30 p.m. - 9 p.m. Weekdays & 8 a.m. - 10 a.m. Saturdays (response in 2.5 hours)

Holiday hours may apply when classes are not in session. 

Vanessa Preast
, DVM, PhD
Director of Distance Education and Teaching/Learning
(515) 643-6658
Office Location: B1-202