College Staff Directory

The following individuals are members of the professional and support staff at Mercy College.

Carole Adams
Executive Assistant
Email or (515) 643-6601; Office Location: B1-116

Marwa Alsarraf
Secretary, School of Allied Health
Email or (515) 643-6732; Office Location: B1-201

Randi Boelkes
Financial Aid Coordinator
Email or (515) 643-6636; Office Location: MC-115

Joe Brookover
Financial Aid Director
Email or (515) 643-6715; Office Location: MC-113

Carolyn Bucklin
Email or (515) 643-6744; Office Location: MC-129

Missy Chapman
Campus Receptionist
Email or (515) 643-3180

Lisa Croat
Financial Aid Systems Analyst
Email or (515) 643-6720; Office Location: MC-117

Bao Diep
Technology Specialist
Email or (515) 643-6704; Office Location: B1-226

Michelle Fetters, RN, BSN
Student Health Nurse
Email or (515) 643-6642; Office Location: MC-119

Kayla Galoso
Programmer Analyst
Email or (515) 643-6792; Office Location: B1-226

Mark Haddinger
Admissions Counselor
Email or (515) 643-6779; Office Location: MC-123

Sally Hawkins
Online Marketing Specialist
Email or (515) 643-6628; Office Location: B1-103

Laurie Heckert
Student Accounts and Billing Representative
Email or (515) 643-6603; Office Location: B1-107

Sara Hill, MBA
Assistant Registrar
Email or (515) 643-6652; Office Location: MC-121

Thomas Iverson
Senior Programmer Analyst
Email or (515) 643-6735; Office Location: B1-222

Linda Knowles
Secretary, School of Liberal Arts and Sciences
Email or (515) 643-6760; Office Location: B2-249

Erika Kruse
Admissions Counselor 
Email or (515) 643-6605; Office Location: B1-127

Jeanette McGreevy, PhD
Director of Institutional Research and Effectiveness
Email or (515) 643-6717; Office Location: B1-223

Jessica McMillan
Email or (515) 643-6682; Office Location: B1-109

Molly Miller
Admissions Counselor
Email or (515) 643-6630; Office Location: MC-126

Maggie Moore
Admissions Counselor
Email or (515) 643-6733; Office Location: MC-122

Mark Norris
Library Assistant
Email or (515) 643-6613

Douglas Owen
Environmental Services
Email or (515) 643-6713

Lance Pfantz
Library Assistant/Audiovisual Specialist
Email or (515) 643-6763; Office Location: SC-114

Jeanne Pike
College Administrative Assistant
Email or (515) 643-6691; Office Location: B1-111

Ron Robertson
Student Services Coordinator
Email or (515) 643-6710; Office Location: MC-116

Amy Rollinger
Library Assistant
Email or (515) 643-6613

Julie Rose
Secretary, School of Nursing
Email or (515) 643-6637; Office Location: B1-217

Dave Steenhoek
Facilities Manager
Email or (515) 643-6680; Office Location: B2-149

Jim Tagye
Marketing Coordinator
Email or (515) 643-6678; Office Location: B1-105

Jennifer Thompson, MLIS
Assistant Library Director
Email or (515) 643-6700; Office Location: SC-114

Caitlyn Zimmermann
Academic Advisor
Email or (515) 643-6794; Office Location: MC-B05

Sue Zylstra
Business Office Supervisor
Email or (515) 643-6629; Office Location: B1-110