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Certified Profile FAQ

Who do I call if I have questions about my Certified Profile?
Why do I need a Certified Profile?

How do I place my order with Certified Profile?
How do I obtain my package code?
Do I have to pay for my Certified Profile?

How can I review and monitor my progress with Certified Profile?
How do I submit adult/child abuse forms?

Where do I sign the adult/child abuse forms?
When should I expect my Background Check results to be complete?
How do I dispute additional charges or criminal records?
How do I submit immunizations documents to my Certified Profile?
What counts as an official/acceptable document?
How do I upload immunization documents to my Certified Profile?
How often are uploaded immunization records reviewed?
How do I fax immunization documents to Certified Profile?
How can I confirm that Certified Profile received my immunization faxes?
Once I have faxed my immunization documentation to Certified Profile, how long does it take for them to be uploaded and reviewed? 
How can I replace a document that was rejected in my Certified Profile?
How do I contest a document rejection?
How do I know if I have “completed” the Certified Profile requirement? 

Who do I call if I have questions about my Certified Profile?

If you have questions about your Certified Profile, you need to call Certified Profile Student Support at (888) 914-7279 or studentservices@certifiedprofile.com.

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Why do I need a Certified Profile?

Your background check results and clinical requirements will be posted on the CertifiedBackground.com website where you, as well as the college, can view them. Certified Profile also provides you with access to additional feeatures including document storage, portfolio builders and reference tools. You will utilize some of these features during your professional program. This is a document storage tool for you to use at Mercy College and beyond. You can utilize your Certified Profile to organize important documents as you prepare for a career in Healthcare.

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How do I place my order with Certified Profile?

Go to www.mchs.edu/cp for step-by-step instructions on how to place your Order with Certified Profile. Click on the link under “Place your Order” to establish your account with Certified Profile along with the required payment.

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How do I obtain my package code?

For degree-seeking students, your package code is provided to you by your Program Chair upon acceptance into your professional program. For Short-term Certificate students, your package code can be found in your Registration Packet.

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Do I have to pay for my Certified Profile?

Yes, you will be prompted to enter your Visa or Mastercard information. Money orders are also accepted but will result in a $10 fee and an additional turnaround time. Do not close your browser after submitting your payment, click NEXT at the bottom of the screen.

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How can I review and monitor my progress with Certified Profile?

To access your Certified Profile, visit CertifiedBackground.com and log-in to your account using the email address you provided when you placed your order. 

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How do I submit adult/child abuse forms?

On the payment confirmation page, click NEXT at the bottom of the screen to access your “To Do” list.  Once at your “To Do” list, click on the + sign to expand the information under Background Check. Download, print, sign, and fax both the Adult Abuse Request and Child Abuse Request forms back to Certified Profile.  Fax it back to 910-343-9731 or email it to expedite@castlebranch.com.

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Where do I sign the adult/child abuse forms?

Sign and date ONLY the middle signature box under the words "To be completed by the person authorizing the Department of Human Services to release dependent adult/child abuse information".

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When should I expect my Background Check results to be complete?

Results are normally returned within 5-7 business days. Please note that turnaround time will vary based on the specific items in your order. THE REVIEW PROCESS CAN TAKE UP TO 30 DAYS TO COMPLETE IF THERE IS A CRIMINAL CONVICTION FOUND ON YOUR REPORT.

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How do I dispute additional charges or criminal records?

Once your results are posted, you will receive a message in your Certified Profile Message Inbox titled "Completed Order Results." In this message, links are provided to dispute additional charges or criminal records.

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How do I submit immunizations documents to my Certified Profile?

The preferred method for submitting documents is uploading them to your profile. You can also fax or mail immunization documents with the required cover sheet.

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What counts as an official/acceptable document?

Download the Immunization Form if you need a form to document the required immunizations. You are not required to use this form. You can use alternate documentation (i.e. physician’s office, immunization card, health records, etc.).

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How do I upload immunization documents to my Certified Profile?

You can upload files by scanning in your original document. This scanned document then can be uploaded to your profile from your computer. Once the document is uploaded click submit.

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How often are uploaded immunization records reviewed?

Once uploaded, records are reviewed on a daily basis.

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How do I fax immunization documents to Certified Profile?

You must use the cover sheet provided under each specific immunization requirement. You can download and print the cover sheet by selecting “other options” under each requirement. Documents sent without the cover sheet will be destroyed.

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How can I confirm that Certified Profile received my immunization faxes?

Once your faxes are received by Certified Profile, they will send you an email confirming that your documents are now available in your account. If you do not receive an email within 48 hours of faxing, we suggest re-faxing the documents. 

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Once I have faxed my immunization documentation to Certified Profile, how long does it take for them to be uploaded and reviewed? 

It can take up to 3 business days for faxed documents to be uploaded, reviewed, and approved.

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How can I replace a document that was rejected in my Certified Profile?

You can replace a document that has been rejected within your Certified Profile by uploading a new document.

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How do I contest a document rejection?

First, ensure that you have read the approval guidelines for the requirement in question. If you have read the guidelines and feel that an error has been made, email studentservices@certifiedprofile.com otherwise please submit corrected documents.

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How do I know if I have “completed” the Certified Profile requirement? 

Under “Status” on your “To Do” list EVERY item will say COMPLETE!

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