The Mercy College Business Office is here to serve you whether you’re making a payment on your account, obtaining a billing statement or discussing payment arrangements.
When is tuition due?
Is there a late payment fee?
If I drop a class or classes after the refund drop date, will I get a prorated tuition refund?
Are financial aid advances available?
When are financial aid excess checks available? Excess financial aid checks are issued under the latter of these two circumstances:
Is there a payment plan available?
How can I access my undistributed financial aid to purchase textbooks?
Students may submit an online book voucher request for purposes of purchasing textbooks and supplies through the University Bookstore located at 3003 Forest Avenue, Des Moines, IA 50311.
Students submitting a request before 12:00 noon, Monday through Friday will receive an email reply from the College before 5:00 pm the same day. Requests submitted after 12:00 noon will receive a response by 5:00 pm on the next business day. Requests submitted after 12:00 noon on Friday and anytime Saturday or Sunday will receive a response by 5:00 pm on the next business day.
The email reply will be sent to the student’s MCHS email address (format: firstname.lastname@example.org). The reply will indicate if the request was approved or denied. A request will be denied anytime the amount requested exceeds the amount of excess financial aid available. The email reply for all denied requests will provide the student with the Financial Aid Department contact information in order to explore additional sources of aid.
Any Pell grant recipient whose total Title IV aid for the term exceeds the full cost of tuition should contact the Vice President of Business and Regulatory Affairs at 515-643-6621 before the seventh day of the term IF the books or supplies required for the term are not available at the University Bookstore.
If the amount actually spent by the student at the University Bookstore is less than the amount approved, the student’s account will be adjusted accordingly within five (5) weeks of the first day of the term.