Business Office

Online Book Voucher Request

The Mercy College Business Office is here to serve you whether you’re making a payment on your account, obtaining a billing statement or discussing payment arrangements.

FAQs

When is tuition due? 
Tuition payments are due on or before the first day of the term.

Is there a late payment fee?
Yes.  Payments not made by the first day of the term will be assessed a late payment fee.

If I drop a class or classes after the refund drop date, will I get a prorated tuition refund?
No, tuition for classes dropped after the refund date is non-refundable. However, if a student withdraws completely from the College and completes the applicable withdrawal process, then the tuition will be prorated according to the amount of the term completed. (There is no refund after 60% of the term is completed.)

Are financial aid advances available?
As a general rule, financial aid advances are not available.

When are financial aid excess checks available? Excess financial aid checks are issued under the latter of these two circumstances:

• After financial aid money has arrived and an excess has been created in your account.
• After the last day to drop classes with a refund.
   

Is there a payment plan available?
Yes, contact the Business Office for further information. 

How can I access my undistributed financial aid to purchase textbooks?
You may submit an electronic request form for a book voucher. Click here to complete the online form. After you have completed the request form it is submitted directly from the website to the Mercy College Business Office. Complete details on how the process works and when funds will be available are disclosed below.

Electronic Book Voucher Request

Students submitting an electronic request at or before 12:00 noon will receive an email reply from the business office before 5:00 pm the same day.  The email reply will be sent to the student’s MCHS email address and will identify the amount available. The amount available may be less than the amount requested due to insufficient financial aid. If you believe additional funds should be available, please visit the business office located in Room 110 of Building 1 to discuss the matter.  The student will be able to purchase textbooks up to the amount identified in the reply email from the University Bookstore located at 3003 Forest Avenue, Des Moines, IA 50311 after 12:00 noon on the first business day following the date the request was submitted.

All requests submitted before 12:00 noon on Friday will result in funds becoming available on Monday after 12:00 noon.  Requests submitted after 12:00 noon will be treated as being received before noon on the next business day.  Requests submitted on Friday afternoon and anytime on weekends will cause funds to become available on Tuesday afternoon.  Holidays are not considered business days and will delay the processing of the request. If the amount spent by the student is less than the amount available, the student’s account will be adjusted accordingly within five (5) weeks of the date of the transaction.