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Business Office

Online Book Voucher Request

The Mercy College Business Office is here to serve you whether you’re making a payment on your account, obtaining a billing statement or discussing payment arrangements.


When is tuition due? 
Tuition payments are due on or before the first day of the term.

Is there a late payment fee?
Yes.  Payments not made by the first day of the term will be assessed a late payment fee.

If I drop a class or classes after the refund drop date, will I get a prorated tuition refund?
No, tuition for classes dropped after the refund date is non-refundable. However, if a student withdraws completely from the College and completes the applicable withdrawal process, then the tuition will be prorated according to the amount of the term completed. (There is no refund after 60% of the term is completed.)

Are financial aid advances available?
As a general rule, financial aid advances are not available.

When are financial aid excess checks available? Excess financial aid checks are issued under the latter of these two circumstances:

  • After financial aid money has arrived and an excess has been created in your account.
  • After the last day to drop classes with a refund.

Is there a payment plan available?
Yes, contact the Business Office for further information. 

How can I access my undistributed financial aid to purchase textbooks?
You may submit an electronic request form for a book voucher. Click here to complete the online form. After you have completed the request form it is submitted directly from the website to the Mercy College Business Office. Complete details on how the process works and when funds will be available are disclosed below.

Electronic Book Voucher Request

Students may submit an online book voucher request for purposes of purchasing textbooks and supplies through the University Bookstore located at 3003 Forest Avenue, Des Moines, IA 50311.

Students submitting a request before 12:00 noon, Monday through Friday will receive an email reply from the College before 5:00 pm the same day.  Requests submitted after 12:00 noon will receive a response by 5:00 pm on the next business day.  Requests submitted after 12:00 noon on Friday and anytime Saturday or Sunday will receive a response by 5:00 pm on the next business day. 

The email reply will be sent to the student’s MCHS email address (format: firstname.lastname@students.mchs.edu). The reply will indicate if the request was approved or denied. A request will be denied anytime the amount requested exceeds the amount of excess financial aid available. The email reply for all denied requests will provide the student with the Financial Aid Department contact information in order to explore additional sources of aid. 

Any Pell grant recipient whose total Title IV aid for the term exceeds the full cost of tuition should contact the Vice President of Business and Regulatory Affairs at 515-643-6621 before the seventh day of the term IF the books or supplies required for the term are not available at the University Bookstore.

If the amount actually spent by the student at the University Bookstore is less than the amount approved, the student’s account will be adjusted accordingly within five (5) weeks of the first day of the term. 

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Quick Links

Electronic Book Voucher Request Form

  • Click here to submit a request for a book voucher.


Sue Zylstra

Business Office Supervisor
Local (515) 643-6629
Fax (515) 643-6748
Toll Free (800) 637-2994, ext. 3-6629
Office Location: B1-110

Laurie Heckert

Student Accounts and Billing Representative
Local (515) 643-6603
Fax (515) 643-6698
Toll Free (800) 637-2994, ext. 3-6603
Office Location: B1-107

  • Pay my bill
  • Obtain a Billing Statement
  • Discuss payment arrangements
  • Discuss my account

Business Office Hours

Monday through Friday
8:00 a.m. - 4 p.m.
Closed during academic holidays

Mailing Address

Mercy College of Health Sciences
Business Office
928 6th Avenue
Des Moines, IA 50309-1229